1. Scope and Responsibility

This policy applies to personal information collected through the GlobalSim website and related digital experiences.

CM Labs Simulations Inc. is the data controller responsible for the processing of personal data.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide

  • Name, email address, phone number, company name, and job title
  • Information submitted through forms (e.g., demo requests, contact forms)
  • Communications and inquiries

Information Collected Automatically

  • IP address and device information
  • Browser type and operating system
  • Pages visited, time spent, and interactions
  • Referral sources and navigation paths

Information from Third Parties

We may supplement information with data from trusted third-party sources (e.g., data validation or enrichment providers).

3. How We Use Personal Information

We use personal data for the following purposes:

  • Responding to inquiries and fulfilling requests
  • Providing information about products, services, and solutions
  • Sending marketing communications (where permitted)
  • Improving website performance and user experience
  • Conducting analytics and market research
  • Maintaining security and preventing fraud
  • Complying with legal and regulatory obligations

4. Marketing Communications

We may send marketing communications where you have:

  • Provided consent
  • An existing business relationship
  • Been included through compliant third-party sources

You can unsubscribe at any time using the link in our emails. We:

  • Do not use misleading subject lines
  • Do not send unsolicited communications to harvested lists
  • Do not sell personal data

We may track engagement with communications (e.g., opens, clicks, website activity) to improve relevance and performance.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Understand usage and improve performance
  • Support marketing and analytics

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

6. Sharing of Personal Information

We may share personal information with:

  • Service providers (e.g., hosting, analytics, CRM, marketing platforms)
  • Affiliates within CM Labs
  • Authorized partners or resellers (when relevant to your inquiry)
  • Legal authorities when required

We do not sell personal information.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Data Security

We implement appropriate technical and organizational safeguards to protect personal data. However, no system is completely secure.

9. International Data Transfers

Personal data may be transferred to and processed in countries where CM Labs or its service providers operate. We take appropriate steps to ensure adequate protection.

10. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction or objection to processing
  • Withdrawal of consent

To exercise your rights, contact us using the details below.

11. Third-Party Websites

The GlobalSim website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted with an updated revision date.

13. Contact Us

CM Labs Simulations Inc.
645 Wellington, #301
Montreal, Quebec, Canada H3C 1T2

For inquiries related to the GlobalSim website, please reference “GlobalSim.”